Refund policy

Refund Policy & BETTER90 90-Day Challenge

General Refund Policy

Except as expressly provided under the BETTER90 90-Day Challenge Guarantee below, all sales are final and BETTER90 does not offer refunds, returns, credits, or exchanges for products that have been shipped or delivered, including because a customer changes their mind, does not like the product, does not use the product, or does not experience their desired or expected results.

The BETTER90 90-Day Challenge Guarantee is the sole voluntary satisfaction-based refund program offered by BETTER90. Purchasing a product does not automatically entitle a customer to a refund. To receive a refund under the Guarantee, the customer must satisfy all eligibility requirements described below.

Nothing in this Refund Policy or Guarantee limits any rights or remedies available to a consumer that cannot legally be waived or limited under applicable law, including rights relating to defective, damaged, incorrectly shipped, or otherwise nonconforming products where applicable.

BETTER90 90-Day Challenge Guarantee

BETTER90 offers a limited, conditional 90-Day Challenge Guarantee to eligible first-time purchasers who complete and document the BETTER90 90-Day Challenge in accordance with the requirements below.

To qualify for a refund under the Guarantee, all of the following requirements must be satisfied:

1. Complete the 90-Day Challenge.
The customer must use the applicable BETTER90 product consistently throughout the 90-day Challenge period and in accordance with the directions for use appearing on the product label.

2. Document at Least 60 Separate Challenge Days.
The customer must contemporaneously document use of the product on at least 60 separate calendar days during the applicable 90-day Challenge period.

For each qualifying day, the customer must take a photograph that clearly shows: (a) the customer; and (b) the BETTER90 gummies being taken or otherwise clearly shown as part of that day's use.

Each photograph must represent a different calendar day. Multiple photographs from the same calendar day count as only one qualifying day.

The photographs must have been created contemporaneously during the Challenge and must contain original date information, metadata, or other reasonably verifiable evidence sufficient for BETTER90 to determine that the photographs were taken on at least 60 separate days during the applicable Challenge period.

Photographs created after the applicable day for the purpose of recreating documentation, or photographs that are materially altered, duplicated, manipulated, falsified, or otherwise cannot reasonably be verified, will not satisfy this requirement.

3. Provide Proof of Completion.
After completing the Challenge, the customer must submit a separate photograph clearly showing the empty BETTER90 bottle used during the Challenge, together with the customer's order number or other reasonably requested information sufficient to identify and verify the qualifying purchase.

4. Submit All Documentation.
The customer must submit all required documentation, including the photographs documenting at least 60 separate Challenge days and the photograph of the empty bottle, by email to contact@better90.com

The submission must include the customer's full name, qualifying order number, and a statement confirming that the customer completed the 90-Day Challenge and is not satisfied with the product.

5. Claim Window.
Guarantee claims may be submitted only after completion of the 90-day Challenge and must be received by BETTER90 no later than 120 days following the purchase of the qualifying order.

Claims submitted before completion of the 90-day Challenge or more than 120 days following the date of the qualifying purchase are not eligible for the Guarantee.

6. Eligibility and Limitations.
The Guarantee:

  • applies only to the customer's first qualifying purchase of the applicable BETTER90 product purchased directly from BETTER90;

  • is limited to one Guarantee refund per customer and household;

  • may not be claimed more than once by the same customer or household, including for different BETTER90 products;

  • does not apply to subsequent purchases, subscription renewals, replacement orders, complimentary products, promotional products, or products purchased from third-party sellers;

  • is non-transferable; and

  • is available only when all material eligibility requirements described in this Guarantee have been timely satisfied.

Verification of Guarantee Claims

BETTER90 reserves the right to reasonably verify the authenticity, timing, completeness, and eligibility of any Guarantee claim and supporting documentation and may request reasonable additional information when necessary to verify a claim.

Documentation that is materially false, fraudulent, manipulated, duplicated, fabricated, incomplete, or otherwise cannot reasonably establish satisfaction of the Guarantee requirements may be rejected.

BETTER90 will not deny an otherwise valid Guarantee claim solely because of an immaterial or technical defect that does not reasonably affect BETTER90's ability to determine whether the customer satisfied the substantive requirements of the Guarantee.

Eligible Refunds

If BETTER90 determines that a customer has satisfied the requirements of the 90-Day Challenge Guarantee, BETTER90 will refund the amount actually paid for the qualifying product to the original payment method, subject to applicable law.

No satisfaction-based refund will be issued to a customer who does not satisfy the requirements of the BETTER90 90-Day Challenge Guarantee described above.

Shipping charges, expedited shipping fees, and other non-product charges are [NONREFUNDABLE / COUNSEL TO CONFIRM], except where otherwise required by applicable law.

Approval or denial of a Guarantee claim does not affect any separate rights a customer may have under applicable law.